Returns & Exchanges
At Emotiva Audio Corporation, we stand behind our high-performance audio gear with a 30-day risk-free trial to ensures your complete satisfaction in your own listening environment. If you are not absolutely thrilled with your purchase, we offer a straightforward return and exchange process for all eligible electronics.
Initiate a Return Request
Contact our technical support or customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.
Pack Your Gear Securely
Place the product in its original factory packaging, including all accessories, manuals, and remote controls to ensure safe transit back to our facility.
Affix Shipping Label
Clearly mark the RMA number on the outside of the shipping carton and use a reliable carrier with tracking services to send the package to our headquarters.
Inspection and Refund
Once our technicians verify the condition of the returned unit, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing